eBeeCare: An Online Platform That Enables You To Find Affordable Home Healthcare Services!

eBeeCare Group Photo

eBeeCare Founding Team. From left-right: Annie Peng, John Chen, Haluk Tanik

eBeeCare is an online platform that strives to simplify the search for professional home care services during those hard times when caregivers need additional help in taking care of their loved ones. They are an online matchmaking service that connects suitable healthcare providers with each client and their caregivers. eBeecare uses sophisticated algorithms to sieve through the users’ information with the healthcare providers’ particulars to select the best care provider for each client. eBeeCare is also available as an app in iOS and Android.
eBeeCare was even awarded a grant of $50,000 from the “Youth Social Entrepreneurship Programme for Start-ups” by the Ministry of Social and Family Development (MSF) to assist patients and caregivers find qualified nurses for home-based procedures.
eBeecare
I had the pleasure of meeting the co-founders of eBeeCare and had a lovely chat with two of them- John Chen and Haluk Tanik. They talked animatedly about the vision of eBeeCare which is to provide a family caregiver for every family that needs one. John was the one who realised this need in the community and initially conceived of the idea for eBeeCare. He subsequently roped in Haluk and Annie (the third co-founder) to build on his start-up, citing that Haluk’s and Annie’s skill set is what eBeeCare needed to succeed.
The following is from the interview with John and Haluk:
When was eBeeCare founded? Who are the founders/co-founders?
eBeeCare started operations as a social enterprise in 2014, providing home-based assistance for medical procedures such as change of stoma pouch or feeding tubes and wound dressing.
eBeecare’s three founders are John Chen, Annie Pang and Haluk Tanik.

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John Chen, a veteran entrepreneur, has more than 7 years’ experience with public hospitals. John has received funding from the government multiple times before. Some of the schemes include MDA iJem, Geo innovation funding, IDA tech challenge funding etc. He was also the finalist in Channel News Asia Start-up program Season 3.

Annie Pang, 10 years’ experience in IT project management in MNCs. Deep knowledge of the software development cycle management. She has managed more than 20 large IT project for large corporations.

Haluk moved to Singapore one and half years ago from Silicon Valley, USA. He held various management and executive roles both within the startup and large corporations. He bridges technology and business while building high-performance teams and focusing on execution and customer service. He has completed two M.Sc degrees from various institutions and an MBA from the University of Chicago.

What are the services that you offer? What is the business model for your company?

Initially, we only offered geriatric care services. Our most popular services are wound dressing, line care, urinary care, digestive care and general social care. Recently, we have added mother care and Traditional Chinese Medicine (TCM) services to our platform.

We are an online platform for connecting caregivers(e.g. nurses) with caretakers (e.g. patients) and facilitating the process of matching, quality and continuous care. We receive commission from two sources upon every completed case.

How do you think eBeeCare is filling a gap in the healthcare ecosystem?

According to Singapore Ministry of Health, in 2014 there was a total of 56,828 home nursing visits and another 38,924 palliative home nursing visits. Hospital admissions for patients aged 65+ reached to 144,732 cases in 2014. These are all potential customers for eBeeCare. Currently, there are around 12,000 nursing home and community hospital beds available in Singapore, which is only able to meet slightly over 10% demand.

On the other side, caregivers are also looking for opportunities to earn extra income. Especially when the UBER and GRAB type of business model become popular. Our online platform could effectively bridge the need between both the parties.

How do you screen the quality of the nurses that are in your database?

There are a few Standard Operations Procedure we have to ensure the quality of our nurses. All our caregivers are certified by Singapore Nursing Board, Singapore Allied Health Professions Council and Traditional Chinese Medicine Practitioners Board. We require at least two years working experience in local health care institutes. Before they can be allowed on our platform, they have to come to our activation workshop.

What criteria does your algorithm use when picking the correct nurse for a patient?

Ratings, Distance, Response Rate, Skillset, the number of years in service are just some to name. We have over 20 different parameters to ensure that the nurse is the best match for that particular situation. We are using deep learning to analyse our data and adapt to the market environment.

How do you ensure the emotional well being of the patients who choose to use eBeecare services? 

We have a dedicated case manager to follow up on each case and design a care plan suitable for the patient’s situation. Home care assessment service is available upon request to help our users find the right services and delivery schedule.

Our nurses are experienced in handling patients emotions and provide constant feedback to family members on their loved one’s condition. This communication boosts up the trusted level between clients and caregivers. It also helps clients to reduce stress.

What are your future plans for eBeeCare?

Once we reach a critical milestone, we would like to expand to other regions in Asia, while also expanding our service range to accommodate hospitals and nursing agencies. We are also planning to give a complete care kit to our customers which include a complete set of services that are not limited to just home care.

We are also looking for health-care startups in Singapore or worldwide that have unique and complementary solutions. We would like to hear from them to find synergies to work with so if there is anyone interested please contact Haluk at haluk@ebeecare.com

What do you think about the healthcare start-up ecosystem in Singapore as compared to other countries like the US?

The Singaporean government is very supportive of local healthcare start-ups. However, market size is always going to be the major issue. Even though we have a brilliant app developed, it is still unable to produce enough profit for a startup to scale rapidly.

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